Frequently Asked Questions (FAQ)
Where are your stores located?
Multigrade General Trading has branches in Masala, Chifubu, and Villa Mall, Ndola. Visit our Contact Us page for the full list of locations.
What products do you sell?
We sell smartphones, phone accessories, stationery, soft drinks, and other everyday products.
Do you offer phones on credit?
Yes. Selected phones are available on credit subject to approval and applicable terms and conditions.
Do you provide Mobile Money services?
Yes. We offer Mobile Money services, cash deposits, withdrawals, and other supported transactions.
Can I pay my bills at your stores?
Yes. We provide bill payment services for selected utility and service providers.
What payment methods do you accept?
We accept cash, Mobile Money, bank transfers, and other approved payment methods.
Do you provide delivery services?
Please contact our team to confirm delivery availability, charges, and coverage areas.
How can I contact Multigrade General Trading?
Phone: +260 966 806 909 / +260 776 310 310
Email: simushi@multigradestores.com
What are your business hours?
Our standard operating hours are Monday to Saturday from 08:00 to 18:00.
Do your products come with a warranty?
Warranty availability depends on the product purchased. Please ask our staff for warranty details before purchase.
Can I return or exchange a product?
Returns and exchanges may be accepted for eligible products in accordance with our return policy and applicable consumer protection regulations.
How can I stay updated on promotions?
Follow our Facebook page and subscribe to our website newsletter to receive updates on new arrivals, promotions, and special offers.