Privacy Policy
At Multigrade General Trading, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Information We Collect
We may collect personal information including your name, phone number, email address, delivery address, and payment information when you place an order, contact us, or use our services.
2. How We Use Your Information
Your information may be used to:
- Process and fulfill orders
- Provide customer support
- Process payments and transactions
- Send order updates and notifications
- Improve our products and services
- Comply with legal and regulatory requirements
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. Information may only be shared with service providers or authorities where required by law.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and understand website traffic. You may disable cookies through your browser settings.
6. Customer Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the details provided below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with immediate effect.
9. Contact Us
Multigrade General Trading
Phone: +260 966 806 909 / +260 776 310 310
Email: simushi@multigradestores.com
Ndola, Zambia
By using our website, you agree to the terms of this Privacy Policy.